Internet Security

Creating a system state report

When solving your problems, Kaspersky Lab’s Technical Support Service specialists may require a report about the system status. This report contains detailed information about running processes, loaded modules and drivers, Microsoft Internet Explorer and Microsoft Windows Explorer plug-ins, open ports, detected suspicious objects, etc.

When a system state report is created, no personal user information is collected.

To create a system state report:

1. Open the main application window.
2. Click the Support link in the bottom part of the main window to open the Support window, then click the Traces link.
3. In the Information for Technical Support Service window that opens, click the Create system state report button.

The system state report is created in HTML and XML formats and is saved in sysinfo.zip archive. Once the information gathering process is complete, you can view the report.

To view the report:

1. Open the main application window.
2. Click the Support link in the bottom part of the main window to open the Support window, then click the Traces link.
3. In the Information for Technical Support Service window that opens, click the View button.
4. Open the sysinfo.zip archive, which contains report files.