Creating a system state report
When solving your problems, Kaspersky Lab’s Technical Support Service specialists may require a report about the system status. This report contains detailed information about running processes, loaded modules and drivers, Microsoft Internet Explorer and Microsoft Windows Explorer plug-ins, open ports, detected suspicious objects, etc.
When a system state report is created, no personal user information is collected.
To create a system state report:
The system state report is created in HTML and XML formats and is saved in sysinfo.zip archive. Once the information gathering process is complete, you can view the report.
To view the report: